Privacy policy

Last updated: April 23, 2026

Ninety Six (“we”, “us”, “our”) operates this website and online store to provide customers with access to hardware products and related services (the “Services”). Our store is hosted by Shopify, which enables us to sell our products and manage transactions securely.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

PERSONAL INFORMATION WE COLLECT
We collect personal information necessary to operate our store and provide our Services. This may include:

Information you provide directly:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login details (if you create an account)
  • Any information you provide when contacting us

Order and transaction information:

  • Products viewed, added to cart, or purchased
  • Order history, returns, and exchanges
  • Payment details (processed securely via third-party payment providers — we do not store full card details)

Automatically collected information:

  • IP address
  • Browser and device information
  • Website usage data (pages visited, time spent, interactions)
  • Cookies and similar tracking technologies


HOW WE COLLECT INFORMATION
We collect your information:

  • When you place an order or create an account
  • When you contact us or submit forms
  • Automatically through cookies and analytics tools
  • Through Shopify and trusted service providers that help operate our store


HOW WE USE YOUR INFORMATION
We use your personal information to:

Provide our services:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Manage returns and exchanges
  • Maintain your account

Improve your experience:

  • Personalise product recommendations
  • Analyse how our website is used
  • Improve our website functionality and offerings

Communicate with you:

  • Send order confirmations and updates
  • Respond to enquiries
  • Send marketing communications (you can opt out anytime)

Security and legal compliance:

  • Prevent fraud and unauthorised transactions
  • Comply with legal obligations


SHARING YOUR INFORMATION
We only share your personal information where necessary, including with:

  • Shopify, which hosts and powers our store
  • Payment processors to securely handle transactions
  • Shipping and logistics providers to deliver your orders
  • Service providers (e.g. analytics, marketing tools, IT support)
  • Authorities where required by law

We do not sell your personal information.


SHOPIFY & THIRD-PARTY SERVICES
Our store is hosted by Shopify. Shopify may collect and process your data to provide and improve its services, including for fraud detection and analytics.

Your data may be stored or processed outside Australia, including in countries where Shopify or its partners operate.

We may also use third-party tools (e.g. Google Analytics, advertising platforms) that collect information about your interactions with our website.


COOKIES & TRACKING TECHNOLOGIES
We use cookies to:

  • Keep your cart active
  • Remember your preferences
  • Analyse website traffic
  • Support marketing and advertising

You can manage or disable cookies through your browser settings. Note that some features of the website may not function properly without cookies.


DATA SECURITY & RETENTION
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no method of transmission over the internet is completely secure.

We retain your personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes


YOUR RIGHTS (AUSTRALIA & OTHER REGIONS)
Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)
  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.


CHILDREN’S PRIVACY
Our website is not intended for individuals under 18. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will delete it.


THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.


INTERNATIONAL DATA TRANSFERS
Your information may be transferred and stored outside Australia. When this occurs, we take reasonable steps to ensure your data is handled securely and in accordance with applicable privacy laws.


CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

CONTACT INFORMATION
You can contact us via email - info@ninetysix.com.au
Alternatively, you can head to our Contact page for more information.